Group Product Manager - Presales

The Role

As a Group Product Manager – Presales, you will own the product systems that sit at the heart of our lead-to-sales visit conversion engine. This is a senior, hands-on role with direct accountability for outcomes across one of the company’s most commercially critical domains - converting qualified intent into a scheduled, completed visit.

The role requires operating close to real-world conversion constraints while maintaining clarity across multiple products and teams. Product decisions here directly affect lead conversion rates, LRM team productivity, and the quality and volume of visits that feed the sales engine. Success depends on sharp analytical judgment, the ability to build structure where little exists, and the discipline to turn a complex, intervention-heavy presales motion into a system that scales reliably as the business grows.

Scope & Ownership

● Own a portfolio of presales-facing products and business problem areas - lead scoring and prioritisation, intervention orchestration, LRM workflow tooling, and funnel conversion metrics.

● Build and own our lead scoring capability - define what signals predict conversion, distinguish correlation from causation, and work with engineering and data teams to translate that into a scoring model that drives prioritisation decisions in real time.

● Own the intervention logic that determines how, when, and through which channel the LRM team engages each lead - and systematically improve conversion outcomes through better orchestration.

● Own the CRM redesign and workflow extension - understand the current system deeply (from the ground up), identify where workflows have outgrown the system, and rebuild it to support current workflows and new acquisition channels reliably.

● Identify and address recurring inefficiencies, rework, and escalations across the lead-to-visit journey through better system and product design.

● Set priorities across product areas, ensuring focus on the highest-leverage opportunities for conversion efficiency and LRM team productivity.

● Drive end-to-end problem solving - from framing and discovery through execution, post-launch iteration, and automation.

● Coach PMs, raising the bar on problem framing, solution quality, and decision-making.

● Partner with business and engineering teams to balance near-term delivery with foundational improvements required for scale.

What Success Requires

● 8–10+ years of product management experience, ideally in inside sales systems, lead management, growth infrastructure, or similarly conversion-focused domains.

● Strong analytical instinct with a genuine point of view on lead scoring - knows what signals to look at, separate predictive signals from noise, and validate a scoring model.

● Analytics-heavy PM background preferred - comfortable working with data directly, defining instrumentation requirements, and reasoning from first principles about conversion mechanics.

● Hands-on experience with AI-driven product features - voicebots, recommendation systems, automated intervention logic, or similar.

● Comfort building structure from scratch; brings structure to ambiguous environments.

● Strong product judgment with the ability to reason across conversion mechanics, workflow

constraints, and downstream data dependencies simultaneously.

● Ability to operate at multiple altitudes - hands-on problem-solving as well as shaping priorities across a product portfolio.

● Demonstrated capability to lead, coach, and hold a high bar for PMs and cross-functional teams.

● Excellent stakeholder management skills, including the ability to influence senior sales and engineering leaders through clarity and credibility.