SVP - Investor Services (Confidential)

Position Summary

The Senior Vice President (SVP) - Investor Services / Transfer Agency will lead the global investor servicing function, ensuring best-in-class client experience, operational excellence, regulatory compliance, and scalable service delivery across fund structures and jurisdictions. The role will be responsible for overseeing investor onboarding, AML/KYC, capital activity processing, investor reporting, transfer agency operations, client relationship management, and strategic transformation initiatives.

The SVP will serve as a key leadership partner to executive management, driving operational efficiency, technology adoption, talent development, and client retention while supporting the firm's growth agenda.

Key Responsibilities

Strategic Leadership

• Define and execute the Investor Services and Transfer Agency strategy aligned with organizational growth objectives.
• Lead operations across multiple locations and service lines.
• Drive operating model transformation, automation, and continuous process improvement initiatives.
• Establish scalable infrastructure to support rapid client and asset growth.

Client & Stakeholder Management

• Act as executive sponsor for strategic clients and key relationships.
• Build trusted partnerships with fund managers, investment firms, institutional investors, and internal stakeholders.
• Ensure exceptional client service delivery and achievement of SLA/KPI commitments.
• Lead client onboarding and operational migration projects.

Operational Excellence

• Oversee end-to-end investor lifecycle management including:
• Investor onboarding
• AML/KYC reviews
• Subscription and redemption processing
• Capital calls and distributions
• Investor record maintenance
• Transfer processing
• Investor communications and reporting
• Ensure accurate, timely, and compliant processing of all investor transactions.
• Drive risk mitigation, controls, governance, and quality management frameworks.

Regulatory & Risk Management

• Ensure compliance with global regulatory requirements, AML standards, FATCA, CRS, and investor servicing regulations.
• Partner with Compliance, Legal, Risk, and Audit teams on governance initiatives.
• Strengthen operational controls and minimize business and reputational risks.

Talent & People Leadership

• Build, mentor, and develop high-performing leadership teams.
• Foster a culture of accountability, client centricity, innovation, and continuous improvement.
• Lead succession planning and talent development initiatives.

Technology & Transformation

• Champion digital transformation, workflow automation, and operational efficiency programs.
• Partner with technology teams to enhance investor servicing platforms and client experience capabilities.
• Leverage data analytics and reporting to drive decision-making and service excellence.